The Consumer Behaviour of Toilet Paper Hoarding

Hoarding toilet paper may seem like another quirk of irrational consumer behaviour that is driven by emotion.  Or another sign that society has gone mad!  However, it is normal behaviour that we all do from time-to-time that rational when you understand it.  The...

Writing Motivating Product Claims

Imagine you are on holiday and you need to buy milk.  Nothing fancy; just milk.   After entering a store, you find your way to where the milk is kept.  There are three brands and none of them is familiar to you.  They also all have the same price for the size that you...

Creating Persuasive Communication

It is a truism of marketing that you need to match your message with your customers’ mindset.  Understanding their mindset helps us to understand why a feature is valued and how to frame those features to create persuasive communication.  So how do we go about...