Brand & Communications
Great brands are created with creativity and consistent support that are underpinned by great insight.
Through messaging, media selection communication and packaging, a distinctive brand is an asset that delivers value to the business and consumers. A distinctive brand is also a source of sustainable competitive advantage. We work with our clients to help them create distinctive brands with insights that uncover the right positioning and the branding elements than can become assets.
What we do
In crowded markets, consumers need ways to make sense of the options and to choose your brand. Getting close to the consumer, we help our clients understand who their real competitors are and how consumers see each brand. With an understanding of what motivates consumers and our clients brand purpose, we then help uncover the positioning that increases their chances of being considered and chosen. Understanding a brand’s positioning means understanding what consumers seek from the category, brands, and the role they play in the broader needs of consumers. We then work with clients to define how they can communicate their distinctive positioning through messaging, packaging, brand assets, and communication.
Brand Asset Development
Brand assets are those design elements that identify your brand and give it meaning. These assets are the be the symbols, colours, styles, sounds, and characters that uniquely identify your brand. When used well, brand assets allow consumers to identify your brand in communication and buying situations quickly. Working with clients, we can identify their true brand assets and how clients can leverage these assets to add further meaning to their brands.
Creative Development & Pre-Testing
Getting communication right is critical to brand success. Communication conveys the brand’s positioning and it needs to persuade consumers to change their behaviour . . . buy your brand. From holistic qualitative approaches to using biometrics to understand moment-by-moment engagement, our approaches provide the insights our clients need to shape communication at a strategic level to providing actionable recommendations at the execution level.
Packaging and design not only provides a major form of communication for many products, but it is also part of the product experience. By understanding how consumers engage with the category, choose between brands, and use products, we help our clients create packaging that stands-out and communicates their brand positioning.
Brand Tracking & Campaign Evaluation
Done right brand tracking and campaign evaluation research provides a continuous source of market insight for brand, communication and product development. At a business level, tracking research can provide key measures for determining marketing investment. Different markets, business sizes and brand support require tailored solutions. Our approach is to reflect both our client’s insight needs and their market context, and to incorporate sales and marketing activity into a framework that gives our clients a cause and effect understanding of their marketing investment.
Case Studies & Insights
Unless you are in a government backed monopoly that has no customer related performance requirements, then undertaking market research is important to your business. Market research brings the insights a business needs about the outside world into the business, so...
How can a mature business turn around their declining retail sales? By creating a distinctive in-store customer experience that is based on a deep understanding of the customer journey that is distinctive and encourages customers to return. Businesses can always...
What can a grocery brand do to stand out in the crowded weight management and supplements market with only a small budget? By making sure that their brand maximises every opportunity by creating distinctive brand assets, is memorable and tells a relevant brand story....