Community & Government
We help government and community organisations improve service delivery and engage with their community and customers.
Working with social sector we undertake community research and customer research that provides insights and strategies for improving engagement service delivery. We have experience in developing research that meets the local community needs and the specific needs and constraints faced by the social and government organisations.
Some of the types of community & government research we undertake
- Community satisfaction and needs
- Customer experience development improvement
- Program and strategy evaluation
- Communication development, testing and evaluation
- Segmentation
- Region and brand image
- Uncovering drivers for donor acquisition and attrition
- Community outlook and trends
We have experience with a wide range of community and audience groups
- Residents and visitors
- Staff, community groups and volunteers
- Service users
- Businesses and industry
- Community stakeholders
- Aboriginal and Torres Straight Islander communities (ATSIC)
- Culture and Linguisticly Diverse (CALD) communities
Case Studies & Insights
How to choose the right research survey method
When done right, surveys are one of the most powerful ways to gain deep, actionable insights. There are many different ways to undertake a survey, and choosing the right research survey method is critical to ensuring that you get reliable insights that you can act...
Helping local government growth tourism opportunities | Case Study
As part of a region with summer tourism trade, our Western Australian local government and regional development client wanted to develop their region by attracting a wider range of travellers who would stay longer. Situated south-west of Perth, the Plantagenet region...
Leveraging Community Insights to Build a Housing Strategy | Case Study
When a local government council wanted to attract and keep residents and address housing affordability, it needed insights into what the community wanted and how to address development.
Learn more about how we provide solutions.
We'd love to hear from you.
Mobile 0404 707 752
Email engage@erisstrategy.com.au
Offices:
Sydney, NSW, Australia
Chicago, Illinois, USA