Community & Government
We help government and community organisations improve service delivery and engage with their community and customers.
Working with social sector we undertake community research and customer research that provides insights and strategies for improving engagement service delivery. We have experience in developing research that meets the local community needs and the specific needs and constraints faced by the social and government organisations.
Some of the types of community & government research we undertake
- Community satisfaction and needs
- Customer experience development improvement
- Program and strategy evaluation
- Communication development, testing and evaluation
- Segmentation
- Region and brand image
- Uncovering drivers for donor acquisition and attrition
- Community outlook and trends
We have experience with a wide range of community and audience groups
- Residents and visitors
- Staff, community groups and volunteers
- Service users
- Businesses and industry
- Community stakeholders
- Aboriginal and Torres Straight Islander communities (ATSIC)
- Culture and Linguisticly Diverse (CALD) communities
Voice of the Community
Eris Strategy has experience in building and managing integrated community engagement through surveys that increase the timeliness and actionability of insights into community needs. Our integrated approach creates an ecosystem for improving quality, relevance and coverage while significantly reducing total costs to council. You can find out more by visiting Voice of the Community, or contact us to discuss how and if this approach is right for your council.
Local Government and Community Case Studies & Insights
Building Future Communities: What Young Families Need from Councils
This article reveals research on what drives satisfaction and advocacy for councils among mothers of young families, and how councils can improve community sentiment.
Changing Family Demographics in Australia: What Local Governments and Businesses Need to Know
Explore how Australia’s changing birth rates and family structures impact local economies, housing, and service delivery—and what governments and businesses can do to adapt.
How Many People Do You Really Need for a Survey?
One of the most important questions when designing a survey is ‘How many people do I need in my survey?’. Get it wrong, and your survey will miss critical insights, be ignored by decision-makers, waste your resources and time, blow your budget, or exhaust your...
Learn more about how we provide solutions.
We'd love to hear from you.
Mobile 0404 707 752
Email engage@erisstrategy.com.au
Offices:
Sydney, NSW, Australia
Chicago, Illinois, USA