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Designing the in-store user experience | Case Study

Jun 14, 2019 | Case Studies, Social & Government, Technology & Commercial

How can a technology business use their retail environment to drive customer engagement?  By designing stores that understand how the store’s design shapes behaviour in the store and out-of-store engagement. Although telephone and online customer experience were...

Mapping and tracking the customer experience | Case Study

Jun 14, 2019 | Case Studies, Service & User Experience, Technology & Commercial

As a challenger data and telecommunications brand, our client knew they needed to create an exceptional customer experience to grow their business.  We knew that to design this exceptional experience they needed exceptional insights. With a business that covered a...

Recent Posts

  • Doing Customer Research
  • Using Insights to Grow a Family Planning Brand | Case Study
  • The Consumer Behaviour of Toilet Paper Hoarding
  • How you can still do qualitative research during the COVID-19 outbreak ?
  • Using Advertising Market Research to Create Effective Advertising

Recent Posts

Recent Posts

  • Doing Customer Research
  • Using Insights to Grow a Family Planning Brand | Case Study
  • The Consumer Behaviour of Toilet Paper Hoarding
  • How you can still do qualitative research during the COVID-19 outbreak ?
  • Using Advertising Market Research to Create Effective Advertising

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  • Social & Government
  • Technology & Commercial

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