As part of a region with summer tourism trade, our Western Australian local government and regional development client wanted to develop their region by attracting a wider range of travellers who would stay longer. Situated south-west of Perth, the Plantagenet region...
When a local government council wanted to attract and keep residents and address housing affordability, it needed insights into what the community wanted and how to address development in building a strategy. Housing is a critical part of a thriving community. ...
Like many organisations, our banking client had siloed departments whose insight and reporting needs prevented a whole-of-customer understanding that was driving up business costs, undermining improved strategy and hiding customer problems. The question was how to...
Creating a training pathway from certificate training to post-graduate higher education for the Australian and Asian hotel and resort markets was the goal, but what course and delivery did the market want and how to address country differences? Our client provided...
Women’s personal health is a complex category where functional, emotional, and cultural needs intersect with personal identity. When in comes to family planning, these competing dynamics are intrinsic to a brands success. We gave our client the deep insights that they...
How can a technology business use their retail environment to drive customer engagement? By designing stores that understand how the store’s design shapes behaviour in the store and out-of-store engagement. Although telephone and online customer experience were...
