It is a truism of marketing that you need to match your message with your customers’ mindset. Understanding their mindset helps us to understand why a feature is valued and how to frame those features to create persuasive communication. So how do we go about...
Branding has many functions that go beyond its most basic requirement of identification of a product. Branding, when done well, frames what consumers can expect from a product and can become an important part of the proposition itself. While creating a brand...
It seems like every week, another company that you would think would know better finds a new and creative way to undermine their business through unethical practices, unchecked rogue employees, or just finding they are seriously out of step with the values of the rest...
Brand choice is about prediction. Will the brand deliver on its promise? While a brand could deliver many things, rarely is anything certain. This lack of certainty is the choice risk. This uncertainty is a driver of many of their emotions during and after making...
Becoming a customer-centric business seems simple enough in principle: Keep your customers at the centre of your business decision-making. What that means in practice is something else. Among the many reasons businesses fail to become customer-centric is that their...