Case Studies

Mapping and tracking the customer experience | Case Study

As a challenger data and telecommunications brand, our client knew they needed to create an exceptional customer experience to grow their business.  We knew that to design this exceptional experience they needed exceptional insights. With a business that covered a...

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Driving sales with customer experience | Case Study

How can a mature business turn around their declining retail sales?  By creating a distinctive in-store customer experience that is based on a deep understanding of the customer journey that is distinctive and encourages customers to return. Businesses can always...

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Building brand assets for packaging and retail | Case Study

What can a grocery brand do to stand out in the crowded weight management and supplements market with only a small budget?  By making sure that their brand maximises every opportunity by creating distinctive brand assets, is memorable and tells a relevant brand story....

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Cutting through the clutter to engage with GPs | Case Study

How can a government agency clearly communicate and engage with doctors about training and staying up to date with the latest evidence-based practices?  By designing an approach that understood how medicine-related communication and training were prioritised, managed...

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Engaging with industry for course development | Case Study

How can a vocational education provider meet industry needs and provide a pathway that will attract fee-paying students?  By developing an offer that understands employer needs, market trends and what motivates students to commit to professional development. For a...

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Improving education access for all! | Case Study

How can a world-ranked university increase applications from students from socially and economically disadvantaged backgrounds who could succeed at their institution? By creating an integrated program that understood how the student journey created an experience that...

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Improving the third-party customer experience | Case Study

The third-party channel for many financial service providers is their main source of sales and customer experience. By understanding the broker experience from both the customer and broker perspective, we helped our client to grow their business and their improve...

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Eris Strategy

We are a consultancy that creates evidence based strategies for clients seeking growth. 

We help our clients with research to uncover their sources of market growth through the use of the latest in behavioural science and management thinking. 

With these insights we help clients to design strategies that create growth opportunities through communication, product development & service delivery.

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